Privacy Policy

Debt Detox Privacy Policy Summary

1. Introduction

This Privacy Notice explains how Debt Detox (“we/us”) collects and processes personal data when you use the website. It also outlines your privacy rights and how data protection law protects you.

2. About Us

The Privacy Policy applies only to Debt Detox and the personal information obtained via this website.

3. How We Process Your Personal Data

We process personal data you submit (e.g., via a debt help request) with your consent, and also to perform a contract and/or based on legitimate interests such as sharing your application with debt service partners.

4. Contact Information

You can request details of your personal data by emailing: info@debtdetox.co.uk

5. How We Keep You Informed

With your consent, we may contact you via phone, email, SMS or post about products, services or offers that may be of interest. Third parties may also contact you if you have agreed to this.

6. How We Obtain Your Personal Data

We collect personal information:

Directly from you:

When you fill in forms or contact us about services.

Types of data collected commonly include:

Name
Country
Debt value
Date of birth
Number of creditors
Employment status
Estimated payment ability
Mobile number
Email address
IP address

7. Customer Communication

We may contact you (with consent) via phone, SMS, or email to provide information about services or alerts.
We may receive data from third parties to help offer relevant services.
You are responsible for ensuring your details and preferences are up-to-date.

8. What Personal Information We Collect

Personal data you voluntarily provide when making a contact request (e.g., to get debt help).
We can also store usage data (such as pages viewed).
Communications (calls, SMS, emails) may be monitored or recorded for quality control, security, legal compliance, fraud prevention, and training.

9. How We Use Your Personal Information

We may use personal data to:

Provide and improve services.
Personalise your experience.
Conduct research (market trends, user demographics).
Communicate with you — including product and service offers.
Introduce you to debt service partners.
Confirm receipt of your contact request.
Validate and match data with external sources.
Share data with third parties if you have consented.

10. Who We Share Your Personal Information With

When you submit an application, you consent to disclosures to:

Debt Detox itself (for service and communication).
Debt Service Providers and Debt Service Finders.
Fraud prevention agencies, regulators, law enforcement or legal authorities as required by law.
Credit reference and identity verification agencies.

Examples of listed providers include:

Others (with their own privacy policies).
Pacific Financial Solutions

11. Third‑Party Sharing by Providers

Some partners may verify your details with public and private data sources and perform credit or fraud checks.
If you accept an offer from a provider, they will handle your data per their own privacy policy — Debt Detox is not responsible for third-party uses.

12. Cookies

We use:

Session cookies
Statistic cookies

These are non‑invasive and help analyse site usage and visitor numbers. You can block cookies via your browser settings (but this may limit site functionality).

Facebook Pixel:
We use visitor action pixels from Facebook to track user behaviour after redirecting to a provider website (anonymous to Debt Detox). Facebook may link this data to your Facebook account.

13. Security

The site uses secure HTTPS encryption, but no method of online transmission is completely secure.
Personal data may be stored in the EEA or outside; appropriate safeguards are put in place for transfers outside the EEA in accordance with GDPR.

14. Your Rights

Under GDPR you may:

Access your data.
Object to processing.
Ask for correction (rectification).
Request deletion (erasure) — with some exceptions.
Restrict processing.
Data portability.
Complain to the UK Information Commissioner’s Office (ICO).
Contact: compliance@debt-detox.org or by mail.

15. Data Retention

Marketing opt‑out preferences are retained to evidence preferences.
Application data is kept for a minimum of 6 years after the relationship ends.
Data is not used for marketing after 24 months post‑application.

16. Opt‑Out Rights

You can opt out of future contact at any time (links provided in marketing messages).
The right to be forgotten may not apply where legal obligations require data retention.

17. Complaints

If you have a complaint:

By email: info@debtdetox.co.uk

The site will acknowledge complaints within 3 working days and aim for a resolution within 4–8 weeks.
You may escalate unresolved complaints to the Information Commissioner’s Office (ICO).